analyticsLive

Support analytics overview

Support analytics

Ticket trends and resolution performance.

Tickets this week

412-18

Avg. resolution

4h 20m-30m

CSAT

94%+1pt

Reopened rate

3.1%-0.4pt

By category

Billing questions

142 tickets

-8%

Bug reports

98 tickets

+4%

Feature requests

64 tickets

+12%